We value you as a customer and to ensure that you are assisted in the best way possible after receiving our bean bag. We offer you a 40 days RETURN GURANTEE in case if there are any problems with the product.
If within 40 days of receipt you are not satisfied with your order, you are entitled to an identical replacement or a refund of the cost of the goods (excluding all delivery costs) providing the goods have not been used. Goods purchased on our website can be returned for a full refund under our refund policy provided that you have first contacted us within 40 days of the purchase and the goods are then returned in a condition deemed suitable by us for resale. Please note that we cannot refund any cost for postage that you may have paid, unless we have sent you an item incorrectly or the item is deemed to be faulty. Please note, we individually check all returns and if we consider the fault to be as a result of self-damage, then a refund will not be given.
CHANGE OF MIND IS NOT APPLICABLE !
If you consider your product faulty for any reason please contact us immediately to discuss. Photos are a great help if you can provide them (though we realise they can be inconvenient). If it agreed as faulty, please follow our process below. For your own protection when returning any goods, we suggest that you use recorded delivery, requiring our signature upon receipt of the goods, as we will not issue refunds for any goods that fail to reach us. Your statutory rights are not affected. Please always contact us 0326-2015860 before a return and - returns
